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What should be done before taking the iPhone for repair?

The iPhone is not a perfect device and it can fail like any other electronic device. If your device has a problem that requires the intervention of a professional in order to repair it, you should know a few things beforehand. On many occasions there can be some confusion with the preparations that must be made before going to the technical service and precisely in this article we tell you everything you need to know about it.

The first thing you should be clear about

Before taking the mobile device to a technician, you must first know what is happening to it. In many of the situations you can fix it yourself without having to spend several days without your mobile device. That is why you must identify the specific problem. For example, it can be the screen, the speakers, the charging system… Once what is happening has been detected, you can try to solve it through the advice of Apple support or simply with a restoration of the operating system.

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In the event that none of this works, it is equally important that you know what is wrong. When making an appointment with the technical service and when going to the store in particular, you must explain in detail what has happened. The questions that you should know how to answer are since when the problem has been occurring, if you have restored the operating system and even if there has been some kind of blow. In this way the task of the technicians will be much simpler so that your visit to the technical service does not take too long.

It is also important that  you have the iPhone updated  to the latest version of iOS available, since if your problem is related to the software, it will be a good way to eliminate the problem. What’s more, Apple itself will require you to be on the latest version available before going to technical support.

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About appointments with technical support

Below we will tell you what are the most outstanding aspects that you should know about appointments with technical service, both from Apple and those authorized and even those that do not have authorization from the Californian company.

What kind of support can you receive?

Once you have found the problem, you can get help from the company’s specialized personnel. The best thing to do is go to an Apple Store , but if you don’t have any available in your city, you can always go to one of those known as SAT for its acronym in English for Authorized Technical Service. In any of them you can find staff who are also qualified by Apple and have the official components and tools. This is vital, since going to a store that is not authorized can mean the loss of the guarantee.

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To be able to consult the stores that can carry out the repair with the maximum guarantees , you simply have to make the consultation through the Apple website. In the event that you do not want to make the query through the Apple website, you can always contact by telephone. Here you can explore all the possible solutions and make an appointment with the closest store, since obviously you cannot go without prior notice in order to avoid chaos. Once you make the appointment you will receive an email with all the necessary data to take into account to go to the technical service.

It should be noted that you can also request a  remote repair  through which you will not even have to leave home, since Apple will send a courier service to pick up the iPhone and take it to its technical center, returning it later through the same route once has been repaired. All this can be managed when requesting technical assistance through the channels that we will discuss in the next section.

Ways to make an appointment at Apple or a SAT

There are several ways to contact Apple or a SAT to request technical assistance, having all of these:

Access the Apple support website , finding there all the possible solutions to review on your own and, if applicable, request the repair.

Via telephone. In Spain there is the free number 900 150 503.

Going  in person to the Apple Store or SAT, although that does not guarantee that they can give you an appointment on the same day.

Support application  available on iOS and iPadOS, with operation similar to the web page.

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Can it be repaired elsewhere?

Yes and no. Power is possible, although it is not recommended on some occasions . There are other establishments not authorized by Apple that offer repairs of all kinds (screen, battery change and more). Normally they have a great advantage when it comes to the cost of the repair, since in most cases they tend to be cheaper and that can be something very tempting.

However, in these places they do not have official parts and although in some cases they are of very good quality, the experience may not be the same and your iPhone may even detect the part as non-original and not work. Then there is the fact that  you will lose the warranty with Apple  if the phone is still in the coverage period. Therefore, it is best to check the conditions in this place to be completely sure if they cover any possible inconvenience after the repair.

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The same day of the appointment

The day of your appointment at Apple or a SAT arrives, but before going there you must know and do a series of actions with your device so that the technical service can review the problem. We tell you everything in the following points.

What should you bring to the appointment?

When you go to the appointment it will be important that you take with you or have on hand a series of information that will help the specialists to verify that the device is yours. They will not always ask you for it, but it is advisable that you go with it just in case.

Identity card, passport or driving license. That is, any official document that serves to identify you.

Original purchase invoice  , receipt or any other document related to the time of purchase of the iPhone.

Knowing your  Apple ID  and its password in case you need to enter it into the device, also being another important identity factor that will prove that the iPhone is yours.

iPhone serial number , which you can find in Settings > General > About and on the original product box.

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Back up your data

Before going to receive the help of the technical service, you must take into account that they can format your equipment. On many occasions, to carry out an adequate repair, it is necessary to completely erase all the data, although the truth is that in other situations this is not the case. But in general, you always have to keep in mind that it can happen, so you should make a backup of the iPhone. The most recommended is to do it through iCloud so that it is stored safely.

In this way you can always have a backup in the event that your computer must be formatted or if they simply have to give a replacement in the event that it cannot be repaired. This is something that must be done, since in the store itself the backup can take too long.

Turn off the ‘Search’ function

In addition to backup, it is also important to turn off the ‘Find My iPhone’ feature and even sign out of iCloud. The first of these will allow the technical service to reset the iPhone without problems and will also prevent you from being able to block it from a distance by mistake. This is something that is always checked as soon as the device is delivered.

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In the second case, signing out of iCloud is important for security measures. In this way, no one will be able to access your personal files, such as the cloud or the contacts that you have stored in it, leaving the computer completely closed to anyone’s access.

Remove all the accessories you have

In the latter case, it is recommended that the device be delivered without any type of accessory in the store. In other words, you have to remove any case that you may have on even the tempered glass in the event that an iPhone screen repair is to be carried out. In this way you can save yourself a possible loss in the repair process.

What you should keep in mind is that the charger may be required in the event that there is a problem with it or with the charging system. This would therefore be the last accessory that would be allowed to be delivered.

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Which screen protector is better, glass or plastic?

If you care about the cell phone screen and are thinking of putting a protector on it to prevent scratches or the display from breaking if it falls, take into account the advantages and disadvantages of plastic and glass sheets. Choose the one that suits you best!

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Strength and thickness

The advantage of glass is that it is stronger than plastic. While the plastic protective sheets are more easily scratched, the tempered glass ones withstand stronger shocks and are hardly scratched.

The downside of glass protectors is that they are thicker (0.3 – 0.5mm) and heavier. This is why the buttons on your smartphone are a little sunken. Instead, the plastic ones are around 0.1 mm and are lighter.

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Touch and cleanliness

Unless it’s a very good quality plastic sheet, your fingers glide more smoothly on the glass. Are you one of those who type very fast? Then glass is ideal for you.

As for the fingerprints that are marked on the screen, we are sorry to tell you that the same effect remains on both materials. The difference is that with the use and cleaning of your protector, you will begin to notice that the plastic detaches from the edges and you will have to replace it before the glass.


Both materials have a degree of complexity to install, but plastic usually requires more care because it can bend and leave bubbles on the screen. In fact, one of the reasons why glass sheets are more expensive is that they usually come with a more comfortable installation system.

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Plastic screen protectors are much cheaper than tempered glass. The price differences are due to the manufacturing process of each sheet and different treatments that can be applied, such as an oleophobic coating that serves to minimize finger marks.

If your lifestyle is relaxed, we recommend a plastic one. If you give your cell phone a rough use and take it everywhere, the most convenient thing is to buy a glass one.

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Whatever the material of the protector, we recommend that you purchase one. Avoid a surprise if you bring your smartphone with your keys in the bag! Protect it and remember that only Telcel has the best equipment for you.

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What is the IMEI and how to check the number on your mobile

Today we are going to explain what the IMEI is and how to check the number on your mobile. The IMEI is a unique identifier of each mobile phone, and it is one of those pieces of information that you will need on occasions such as if you have tried to unlock your smartphone, if you have taken it to technical service or if you have had to call your operator to block it because it has been stolen or you have lost it.

We are going to start by explaining what exactly this code is and explaining what the numbers that make it up mean. Next, we will tell you the easiest way in which you can obtain it, since remember that it is important that you know it from each to any management that you have to carry out.

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What is the IMEI?

Every mobile phone has a unique identification number known as an IMEI, or International Mobile Equipment Identity. This means that the IMEI number of your mobile does not have any other phone in the world, and when your device connects to a network it automatically sends this identifier.

Thus, each gadget has a sort of unique identity card that can be used to identify it without error anywhere in the globe. Knowing this number will allow you to block your device in case of theft, for which you will only have to notify the operator of the number. You can also unlock the phone so that you can use it with any operator, regardless of the brand or model.

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The IMEI of your mobile has 15 figures, and is not related to your operator, although it does include references to the manufacturer of the device and the country in which it was manufactured. The code is composed of four sections, which we break down below:

Type Allocation Code, or TAC made up of the first six numbers. Of these, the first two indicate the RBI, which is the organization in charge of regulating the phone sold, and therefore the country where it was manufactured.

The following two numbers make up the FAC, or final assembly code, which identifies the equipment’s maker.

The serial number of the phone is represented by the following six numbers (SNR).

Verifier code: It is the last digit of the IMEI, and it is a number with which it is verified that the IMEI is correct.

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How to know what IMEI my mobile has

To prevent future setbacks, it is very important that you know the IMEI of your mobile and have it written down anywhere. You will find the IMEI in the box of your device or printed on its back. But if for some reason you can’t find it, all you have to do is call the code *#06# and the IMEI appears on the screen.

Although it is a bit more complicated, you can also find the IMEI in the Android Settings menu. Just go into Phone Information, and there go to the Status section. In it you will find another option that is to show the IMEI. Keep in mind that the path may vary slightly depending on the customization layer that each manufacturer puts on Android.

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On your iPhone you can also find it by going into Settings. Once inside, choose the General option, and there click on Information. You will go to a panel where you are given various information about your mobile phone, including its IMEI.

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