The iPhone is not a perfect device and it can fail like any other electronic device. If your device has a problem that requires the intervention of a professional in order to repair it, you should know a few things beforehand. On many occasions there can be some confusion with the preparations that must be made before going to the technical service and precisely in this article we tell you everything you need to know about it.
The first thing you should be clear about
Before taking the mobile device to a technician, you must first know what is happening to it. In many of the situations you can fix it yourself without having to spend several days without your mobile device. That is why you must identify the specific problem. For example, it can be the screen, the speakers, the charging system… Once what is happening has been detected, you can try to solve it through the advice of Apple support or simply with a restoration of the operating system.
In the event that none of this works, it is equally important that you know what is wrong. When making an appointment with the technical service and when going to the store in particular, you must explain in detail what has happened. The questions that you should know how to answer are since when the problem has been occurring, if you have restored the operating system and even if there has been some kind of blow. In this way the task of the technicians will be much simpler so that your visit to the technical service does not take too long.
It is also important that you have the iPhone updated to the latest version of iOS available, since if your problem is related to the software, it will be a good way to eliminate the problem. What’s more, Apple itself will require you to be on the latest version available before going to technical support.
About appointments with technical support
Below we will tell you what are the most outstanding aspects that you should know about appointments with technical service, both from Apple and those authorized and even those that do not have authorization from the Californian company.
What kind of support can you receive?
Once you have found the problem, you can get help from the company’s specialized personnel. The best thing to do is go to an Apple Store , but if you don’t have any available in your city, you can always go to one of those known as SAT for its acronym in English for Authorized Technical Service. In any of them you can find staff who are also qualified by Apple and have the official components and tools. This is vital, since going to a store that is not authorized can mean the loss of the guarantee.
To be able to consult the stores that can carry out the repair with the maximum guarantees , you simply have to make the consultation through the Apple website. In the event that you do not want to make the query through the Apple website, you can always contact by telephone. Here you can explore all the possible solutions and make an appointment with the closest store, since obviously you cannot go without prior notice in order to avoid chaos. Once you make the appointment you will receive an email with all the necessary data to take into account to go to the technical service.
It should be noted that you can also request a remote repair through which you will not even have to leave home, since Apple will send a courier service to pick up the iPhone and take it to its technical center, returning it later through the same route once has been repaired. All this can be managed when requesting technical assistance through the channels that we will discuss in the next section.
Ways to make an appointment at Apple or a SAT
There are several ways to contact Apple or a SAT to request technical assistance, having all of these:
Access the Apple support website , finding there all the possible solutions to review on your own and, if applicable, request the repair.
Via telephone. In Spain there is the free number 900 150 503.
Going in person to the Apple Store or SAT, although that does not guarantee that they can give you an appointment on the same day.
Support application available on iOS and iPad OS, with operation similar to the web page.
Can it be repaired elsewhere?
Yes and no. Power is possible, although it is not recommended on some occasions . There are other establishments not authorized by Apple that offer repairs of all kinds (screen, battery change and more). Normally they have a great advantage when it comes to the cost of the repair, since in most cases they tend to be cheaper and that can be something very tempting.
However, in these places they do not have official parts and although in some cases they are of very good quality, the experience may not be the same and your iPhone may even detect the part as non-original and not work. Then there is the fact that you will lose the warranty with Apple if the phone is still in the coverage period. Therefore, it is best to check the conditions in this place to be completely sure if they cover any possible inconvenience after the repair.
The same day of the appointment
The day of your appointment at Apple or a SAT arrives, but before going there you must know and do a series of actions with your device so that the technical service can review the problem. We tell you everything in the following points.
What should you bring to the appointment?
When you go to the appointment it will be important that you take with you or have on hand a series of information that will help the specialists to verify that the device is yours. They will not always ask you for it, but it is advisable that you go with it just in case.
Identity card, passport or driving license. That is, any official document that serves to identify you.
Original purchase invoice , receipt or any other document related to the time of purchase of the iPhone.
Knowing your Apple ID and its password in case you need to enter it into the device, also being another important identity factor that will prove that the iPhone is yours.
iPhone serial number , which you can find in Settings > General > About and on the original product box.
Back up your data
Before going to receive the help of the technical service, you must take into account that they can format your equipment. On many occasions, to carry out an adequate repair, it is necessary to completely erase all the data, although the truth is that in other situations this is not the case. But in general, you always have to keep in mind that it can happen, so you should make a backup of the iPhone. The most recommended is to do it through iCloud so that it is stored safely.
In this way you can always have a backup in the event that your computer must be formatted or if they simply have to give a replacement in the event that it cannot be repaired. This is something that must be done, since in the store itself the backup can take too long.
Turn off the ‘Search’ function
In addition to backup, it is also important to turn off the ‘Find My iPhone’ feature and even sign out of iCloud. The first of these will allow the technical service to reset the iPhone without problems and will also prevent you from being able to block it from a distance by mistake. This is something that is always checked as soon as the device is delivered.
In the second case, signing out of iCloud is important for security measures. In this way, no one will be able to access your personal files, such as the cloud or the contacts that you have stored in it, leaving the computer completely closed to anyone’s access.
Remove all the accessories you have
In the latter case, it is recommended that the device be delivered without any type of accessory in the store. In other words, you have to remove any case that you may have on even the tempered glass in the event that an iPhone screen repair is to be carried out. In this way you can save yourself a possible loss in the repair process.
What you should keep in mind is that the charger may be required in the event that there is a problem with it or with the charging system. This would therefore be the last accessory that would be allowed to be delivered.